Refund policy
Return & Refund Policy
At Danny Bogen, our goal is not only for you to be satisfied with your purchase, but to feel confident in the pieces you choose to make your own. We understand that sometimes an item may not look, feel, or fit quite as expected, and we're here to make the return process as clear and straightforward as possible.
Return Window
You have 30 days from the date your order is delivered to request a return.
Return Eligibility
To qualify for a return, your item must be:
- Unworn and unused
- In its original condition
- In its original packaging with tags attached, where applicable
- Accompanied by proof of purchase, such as your order confirmation or receipt
Items that do not meet these return conditions may not be eligible for a refund.
How to Start a Return
Email us at support@dannybogen.com to request a return. Once your return request has been approved, we'll send you the instructions needed to complete your return. Please do not send items back without prior approval, as unauthorized returns may not be processed.
Return Shipping
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives. If your item is damaged, defective, or different from what you ordered, contact us as soon as possible at support@dannybogen.com so we can review the issue and help resolve it.
Exchanges
We currently handle exchanges by processing a return for the original item first. Once the return has been completed, you can place a new order for the item you prefer. This helps us process exchanges more efficiently and ensures that the correct item is selected.
Cancelling an Order
Orders may be cancelled within 1 hour of being placed. After this period, your order may already be in processing and can no longer be cancelled. If the order has already been processed or shipped, you may request a return once it has been delivered, subject to the conditions of this policy.
Original shipping charges are non-refundable once an order has shipped, unless the order arrived damaged, defective, or incorrect. We do not charge restocking fees.
Refund Timing
Once we receive and inspect your return, we'll let you know whether your refund has been approved. If approved, the refund will be issued to your original payment method within 7 business days of approval.
Please keep in mind that your bank or payment provider may require additional time to process and display the refund in your account.
Questions
Email: support@dannybogen.com
Support Hours: Monday–Friday, 9:00 AM–5:00 PM EST